Frequently Asked Questions
Clear answers about sending flowers to Andorra from abroad with FloresAndorra: delivery days, addresses, sizes, payment and local customs.
Ordering and delivery to Andorra
How do I send flowers to Andorra from abroad?
You order online at floresandorra.com and a local florist in Andorra makes and delivers the bouquet. Choose an arrangement and size, pick a delivery date, enter the recipient's name, address and phone number, write your card message and pay by card or PayPal. It works the same from the US, the UK, Europe, Asia or anywhere else. Andorran addresses need the street, the building name, the floor and door, the town or village and the postcode, which is AD followed by three digits, for example AD500 for Andorra la Vella.
Which towns and villages in Andorra do you deliver to?
We deliver to all seven parishes of Andorra. That includes Andorra la Vella, Escaldes-Engordany, Encamp, Sant Julià de Lòria, La Massana, Ordino, Canillo and Pas de la Casa, as well as ski villages such as Soldeu, El Tarter and Arinsal and every town and hamlet in Andorra. For chalets and small villages, add the house name and any directions that help the florist find the door.
What happens if nobody is at home when the flowers arrive?
A phone number for the recipient is required on every order, and the florist will try to call first. If the person is not available, the flowers may be left with a neighbour, a reception desk or a concierge, or the florist arranges a new delivery attempt. In winter, bouquets are not left outside in the cold. For hotels and ski apartments, give the guest's full name and the name of the residence so reception can accept the order.
Can you deliver flowers to the hospital or to a hotel in Andorra?
Yes, we deliver to hospitals, clinics, hotels and workplaces. For the Nostra Senyora de Meritxell hospital in Escaldes-Engordany, add the patient's full name and, if you know them, the ward and room number. Some hospital units do not allow flowers, so it is worth checking with the family. For a hotel, give the guest's name as it appears on the booking and the dates of the stay.
Who is behind FloresAndorra?
FloresAndorra is operated by Flowers Worldwide LLC, a company registered in the United States. It belongs to the same family as abcFlora.com, which offers worldwide flower delivery, and FlowersCloud.com. Orders placed on floresandorra.com are prepared by hand and delivered by a local florist in Andorra, while payment and customer support are handled by Flowers Worldwide LLC.
Delivery times and dates
Do you offer same-day flower delivery in Andorra?
No, same-day delivery is not available in Andorra. We offer next-day delivery nationwide from Monday to Saturday. Place your order before midnight Andorran time and the flowers are delivered the next delivery day. If you order on a Saturday, the earliest delivery is Monday, because there are no deliveries on Sundays.
Do you deliver on Sundays and public holidays in Andorra?
No, there are no deliveries on Sundays or on the main national public holidays. The date picker at checkout blocks those days automatically, so you only see dates that are really available. When an occasion falls on a Sunday or on a holiday such as Meritxell Day on 8 September, most customers choose the day before.
Can I schedule a delivery in advance?
Yes, you can schedule a delivery up to about three months ahead. Deliveries are made during the day, and you can write a preferred time window in the delivery instructions: the florist tries to meet it, but exact times are not guaranteed. Booking early is a good idea for Sant Jordi, Mother's Day, Valentine's Day and the Christmas period, and for ski-season weeks when the mountain villages are busy.
Flowers, sizes and add-ons
What is the difference between Regular, Upgraded and Deluxe?
Most arrangements come in three sizes. Regular is the standard version, Upgraded has about 30% more flowers and Deluxe has about 60% more. The product photo shows the Upgraded version, so a Regular bouquet will look a little smaller than the picture and a Deluxe one fuller.
Will the bouquet look exactly like the photo?
It will be very close, but small differences are possible. Each bouquet is made by hand by a florist in Andorra with flowers available that day. If a specific stem is out of season locally, the florist may replace it with flowers of equal or higher value in the same colours and style, so the overall look of the arrangement is kept.
What can I add to my flowers?
You can add a box of chocolates, a glass vase, a plush teddy bear, a greeting card, balloons or a bottle of wine. Add-ons are chosen on the product page before checkout and are delivered together with the flowers. Every order also includes a free printed card message, so you do not need to buy a card to send a few words.
Do you sell cakes, food hampers or other gifts?
No, we do not sell cakes, food hampers or other gifts. FloresAndorra offers flowers and plants with a short list of add-ons: chocolates, a glass vase, a teddy bear, a greeting card, balloons and a bottle of wine. Keeping the range small lets the local florist deliver everything fresh in a single visit.
How does the card message work?
Every order includes a free printed card message. You type the text at checkout and the florist prints it and attaches it to the bouquet. Remember to sign it with your name, because the sender's details are not shown anywhere else. You can write in English, Catalan, Spanish, French, Portuguese or any language that uses the Latin alphabet.
Payment and orders
Which payment methods and currency do you use?
Prices are charged in US dollars (USD). You can pay with international credit and debit cards (Visa, Mastercard and American Express) through Stripe, or with PayPal, on a secure encrypted checkout. The site can also show approximate prices in euros and British pounds for reference, but the amount charged is always in USD.
How much is the delivery fee?
Delivery costs a flat USD 14.95 per order anywhere in Andorra. There are no other surcharges, whether the address is in Andorra la Vella or in a mountain village. The fee is added once per order, not per item, and is shown in the cart before you pay.
Can I change or cancel my order?
Yes, changes and cancellations are free up to 24 hours before the delivery date. After that the florist may already have prepared the flowers, so later requests are handled on a best-effort basis. Use the contact form at /page/contact and mention your order number so we can find the order quickly.
What if the flowers arrive damaged or are not what I ordered?
Contact us within 24 hours of delivery with a photo and we will arrange a replacement or a refund. This applies if the flowers arrive damaged or are clearly different from what you ordered. Write to us through the contact form at /page/contact and include the order number. Replies usually arrive within a few hours.
Will I receive a confirmation?
Yes, you receive an email confirmation with your order number right after ordering. Keep that number: it is the fastest way for our team to help if you need to change the address, the date or the card message. If the email does not appear, check your spam folder or write to us through the contact form at /page/contact.
Occasions and flower etiquette in Andorra
When is Mother's Day in Andorra?
Mother's Day in Andorra is celebrated on the first Sunday of May, the same date as in Spain. As there are no Sunday deliveries, flowers for Mother's Day are delivered on the Saturday before. Families from France sometimes keep the French date instead, which falls later in the spring, so it is worth knowing which tradition your mother follows.
What is Sant Jordi and why are roses given?
Sant Jordi, on 23 April, is the Catalan day of roses and books, and it is celebrated in Andorra as well. Traditionally a red rose is given to a loved one, often with an ear of wheat and a ribbon, and a book is offered in return. Today roses go to partners, mothers, friends and colleagues alike. It is one of the busiest flower days of the year, so order ahead.
Which flowers should I avoid, and what is appropriate for sympathy?
Chrysanthemums are best avoided as a gift, because in Andorra, as in Catalonia and France, they are the flowers taken to cemeteries for All Saints' Day on 1 November. For a funeral or a message of sympathy, white and soft-coloured arrangements with lilies, roses or chrysanthemums are appropriate. Send them to the family home and keep the card message short and sincere.
Does the mountain climate affect flower deliveries in Andorra?
Yes, a little. Andorra lies high in the Pyrenees, and winters bring snow and frost, especially in villages such as Soldeu, Arinsal or Pas de la Casa. Florists protect bouquets for transport and hand them over indoors instead of leaving them on a doorstep. In winter, a correct phone number and clear access details for chalets make a real difference.